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Remote UniFi Support & Troubleshooting.

01628 337501 - [email protected]

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At Home Network Solutions Berkshire, we provide fast, expert remote UniFi support and troubleshooting for homes, small businesses and installers across the UK and worldwide. Whether you're experiencing WiFi dropouts, slow speeds, Protect camera issues or controller errors, we can diagnose and resolve most UniFi problems without needing an on-site visit.
Using secure remote-access tools and years of hands-on UniFi experience, we help you get your network running smoothly again with clear guidance, best-practice configuration and reliable long-term fixes.
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Remote UniFi Troubleshooting (Network, WiFi & Routing)

We fix the most common UniFi issues fast, including:
  • WiFi dropouts
  • Slow speeds or buffering
  • PoE budgeting
  • Incorrect channel, power, or band steering settings
  • Devices disconnecting or roaming incorrectly
  • DHCP or gateway issues
  • VLAN or firewall misconfigurations
  • WAN failover, dual-WAN or Starlink issues
  • Controller errors, adoption problems or missing devices
You’ll receive clear explanations of what was wrong and what we changed.
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UniFi Protect (CCTV) Remote Support

We diagnose and resolve issues with:
  • Cameras offline or failing to adopt
  • Protect app errors
  • Storage/retention configuration
  • Motion detection and smart-tracking settings
  • G4/G5/G6 camera optimisation
We can also help plan additional cameras if needed.
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UniFi Access (Door Entry, Gates & Number Plate ANPR) Remote Support

We provide expert configuration and troubleshooting for UniFi Access systems, including:
  • UA-Hub configuration and setup
  • Intercom configuration and call routing
  • Mobile app access, door unlocking and notifications
  • User management, permissions and schedules
  • Gate integration and automation
  • Number plate (ANPR) camera integration for automatic gate opening
  • Troubleshooting number plate recognition not triggering gate actions
  • Optimising camera angles, illumination and positioning for reliable ANPR performance
  • Configuring automation rules, triggers and access events
Whether it's a home gate, a commercial entry system, or a mixed UniFi Access + Protect setup, we can ensure reliable operation and correct automation behaviour.
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Need help with your UniFi system?

We can fix most WiFi, CCTV, Access and controller issues remotely, quickly and professionally.

Get in touch today:
✉️ [email protected]
📞 01628 337501
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Home Network Solutions Berkshire Ltd. - 01628 337501​ - [email protected]
Maidenhead, Berkshire, UK
 Company number 11887009 VAT 356828363
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  • Home
  • Remote Services
    • Support Plans
    • Remote Unifi Support Services
    • UniFi Network Design Services
    • Hosted UniFi Cloud Controller Services
  • Installation Services
    • Complete Ubiquiti Ecosystems
    • WiFi & Network
    • CCTV
    • Door Entry
    • Intercoms
    • Audio
    • Fibre Optic Installations
    • VoIP
  • Contact
  • HNS Knowledge Hub
  • Recommended Equipment
    • UniFi Wireless Access Points